When a patient interacts with your organization, you have an opportunity to build trust, but sometimes you or your organization falls short...

These service failures, when managed well, can help turn the raging mad into raving fans.

Baird Group training uses stories, examples, and practice scenarios to inspire, motivate, and educate participants on how to spot service recovery opportunities and take appropriate action with confidence.

Participants will:

• Review the importance of service recovery in creating a positive patient experience
• Explore the four essential elements of service recovery
• Recognize and practice both, verbal and nonverbal, components of service recovery
• Practice service recovery behaviors for a variety of common situations

Talk to a Baird Group representative, about developing your service recovery strategy.