Service Recovery Falling to Pieces?
When a patient interacts with your organization, you have an opportunity to build trust, but sometimes you or your organization falls short...
These service failures, when managed well, can help turn the raging mad into raving fans.
Baird Group training uses stories, examples, and practice scenarios to inspire, motivate, and educate participants on how to spot service recovery opportunities and take appropriate action with confidence.
Talk to a Baird Group representative, about developing your service recovery strategy.